PRIVACY POLICY – AERIALHUB
Last updated: August 10, 2026
This Privacy Policy explains how AerialHub (“AerialHub”, “we”, “us” or “our”) collects, uses, stores, shares and protects personal information when users access or use the AerialHub mobile application, website and related services.
We are committed to protecting the privacy and personal data of our users and to processing personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.
By using AerialHub, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
Depending on how you use AerialHub, we may collect the following categories of information:
Information provided directly by users
This may include:
- Name and surname
- Email address
- Telephone number, where applicable
- Postal or physical address, where applicable
- Account and profile information
- Profile picture
- Images, photographs or videos voluntarily uploaded by the user
- Text, forms, requests or other content submitted through the application
- Information necessary to manage subscriptions, purchases or services
- Communications sent to AerialHub
Information collected automatically
When you use our website or application, certain technical information may be collected automatically, including:
- IP address
- Device model
- Operating system and version
- Device language
- Application usage information
- Technical logs and diagnostic information
- Approximate location or geolocation, where the user has granted the relevant permission
- Country or city derived from location information, where applicable
We only access device permissions, such as the camera, photo library or location, when necessary to provide a requested feature and where permission has been granted by the user.
For example, camera or gallery access may be used to upload a profile image, submit images or videos, or scan QR codes.
2. HOW WE COLLECT INFORMATION
We may collect information when you:
- Create or manage an AerialHub account
- Purchase or subscribe to a product or service
- Use the AerialHub application or website
- Upload images, videos or other content
- Complete forms or send requests
- Contact us
- Interact with application features
- Grant permission to access certain device features
- Accept cookies or similar technologies where applicable
Certain information may also be processed through third-party technology providers used to operate, maintain, analyse or improve the application.
Depending on the services currently enabled within AerialHub, these providers may include services such as Firebase or other analytics, hosting, communication or application infrastructure providers.
Each third-party provider processes information according to its own privacy policy and applicable data protection requirements.
3. HOW WE USE YOUR INFORMATION
We may use personal information to:
- Create and manage user accounts
- Authenticate users
- Provide AerialHub services and functionality
- Process subscriptions, purchases and transactions
- Respond to enquiries, requests and support messages
- Allow users to upload and manage profile pictures and other content
- Process forms submitted through the application
- Display content voluntarily submitted for publication where applicable
- Enable QR-code scanning and other camera-based features
- Improve the functionality, performance and security of AerialHub
- Detect, prevent and investigate fraud, abuse or security incidents
- Analyse application usage and technical performance
- Send administrative or service-related communications
- Send promotional communications where the user has consented to receive them
- Comply with applicable legal and regulatory obligations
Where required by applicable law, we rely on an appropriate legal basis for processing, including performance of a contract, consent, compliance with legal obligations and our legitimate interests in operating, protecting and improving AerialHub.
4. DATA SHARING AND THIRD PARTIES
AerialHub does not sell users’ personal data.
We may share or allow access to information only where necessary for legitimate purposes, including with:
- Hosting and infrastructure providers
- Analytics and application-performance providers
- Payment processors
- Technical service providers
- Communication providers
- Professional advisers where necessary
- Public authorities where disclosure is required by law
Third-party providers are only permitted to process information to the extent necessary to provide their services and subject to applicable privacy and data protection requirements.
Payment information may be processed directly by third-party payment platforms or application stores. AerialHub may not directly receive or store complete payment-card details when payments are handled by these providers.
5. DATA STORAGE AND SECURITY
AerialHub takes appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss, misuse or destruction.
These measures may include encrypted transmission, access controls, secure infrastructure, technical monitoring and restrictions on access to personal information.
Where personal data is transferred outside the European Economic Area, appropriate safeguards will be applied where required by applicable data protection law.
No electronic transmission or storage system can be guaranteed to be completely secure. However, we take reasonable measures appropriate to the nature of the information processed.
6. DATA RETENTION AND DELETION
AerialHub retains personal data only for as long as necessary to provide its services, maintain the user’s account, fulfil the purposes described in this Privacy Policy and comply with applicable legal obligations.
Personal data associated with an active AerialHub account may therefore be retained for as long as the account remains active or as long as necessary to provide the services requested by the user.
If a user requests deletion of their account, AerialHub will delete or anonymise the personal data associated with that account within a reasonable period, except for information that must be retained for legitimate or legally required purposes.
Certain information may be retained after account deletion where necessary to:
- Comply with tax, accounting or other legal obligations
- Establish, exercise or defend legal claims
- Prevent fraud, abuse or security incidents
- Resolve disputes
- Enforce contractual obligations
- Maintain records required by applicable law
Where a specific statutory retention period applies, the relevant information will be retained only for that required period and will subsequently be securely deleted or anonymised.
Technical backups may retain limited information temporarily until those backups are automatically overwritten or deleted according to our normal backup cycles.
Users may request deletion of their account and associated personal data at any time by contacting:
Requests will be processed in accordance with applicable data protection legislation.
AerialHub does not retain personal data indefinitely when it is no longer necessary for the purposes for which it was collected or where there is no legal basis for continued retention.
7. USER-GENERATED CONTENT
Users may have the option to submit photographs, videos, text or other content through AerialHub.
Content voluntarily submitted for publication may be visible to other users according to the functionality of the application.
Users should only upload content that they have the right to use and share.
Where applicable, users may contact us to request the removal of personal content at:
8. MARKETING COMMUNICATIONS
Where permitted by law and, where necessary, with your consent, AerialHub may send information about products, services, updates or promotions.
Users may withdraw their consent or unsubscribe from marketing communications at any time.
To request that AerialHub stop sending marketing communications, contact:
Withdrawal from marketing communications does not prevent us from sending essential administrative, security, account or service-related communications.
9. YOUR DATA PROTECTION RIGHTS
Where the GDPR or similar legislation applies, users may have the following rights:
- Right of access: request a copy of personal data we hold about you.
- Right to rectification: request correction of inaccurate or incomplete personal data.
- Right to erasure: request deletion of personal data where legally applicable.
- Right to restriction of processing: request restriction of certain processing activities.
- Right to object: object to certain processing based on legitimate interests or direct marketing.
- Right to data portability: request personal data in a structured, commonly used and machine-readable format where applicable.
- Right to withdraw consent: withdraw previously provided consent at any time where processing is based on consent.
- Right to lodge a complaint: submit a complaint to the competent data protection supervisory authority.
To exercise any of these rights, contact:
We will respond within the time limits established by applicable data protection legislation.
10. ACCOUNT AND DATA DELETION REQUESTS
Users may request the deletion of their AerialHub account and associated personal data by contacting:
The request should be sent from the email address associated with the AerialHub account whenever possible so that we can verify ownership of the account.
We may request reasonable verification before processing a deletion request to protect users against unauthorised account deletion.
Following verification, we will delete or anonymise personal data associated with the account, except for information that we are legally required or otherwise legally permitted to retain, as explained in the Data Retention and Deletion section above.
11. CHILDREN’S PRIVACY
AerialHub does not knowingly collect personal information from children in violation of applicable data protection laws.
Where services are available to minors, the processing of their personal information will be carried out in accordance with applicable requirements concerning parental or legal-guardian consent.
If you believe that personal information relating to a child has been collected improperly, please contact us at:
12. COOKIES AND SIMILAR TECHNOLOGIES
AerialHub’s website and services may use cookies and similar technologies where applicable.
Cookies may be used to:
- Maintain sessions and authentication
- Remember user preferences
- Provide essential website functionality
- Analyse technical performance and usage
- Improve our services
- Maintain security
Depending on the user’s location and the type of cookie involved, consent may be requested before non-essential cookies or similar tracking technologies are used.
Users may control or delete cookies through their browser or device settings. Disabling certain cookies may affect some features of the website or application.
13. ANALYTICS AND THIRD-PARTY TECHNOLOGIES
AerialHub may use third-party services for application infrastructure, analytics, diagnostics, performance monitoring or related functionality.
These services may automatically process technical information such as device type, operating system, application version, IP address, approximate location, application interactions, crash information or diagnostic data.
The information collected depends on the services enabled within AerialHub and the user’s privacy and device settings.
We endeavour to configure third-party services in accordance with applicable privacy requirements and to minimise the personal information processed where possible.
14. LINKS TO THIRD-PARTY WEBSITES
AerialHub may contain links to websites or services operated by third parties.
This Privacy Policy applies only to AerialHub and its services.
When users access an external website or service, its own privacy policy and terms apply. AerialHub is not responsible for the privacy practices or content of third-party websites.
15. INTERNATIONAL DATA TRANSFERS
Some service providers used by AerialHub may process information in countries outside the user’s country of residence.
Where the GDPR applies and personal information is transferred outside the European Economic Area, we take appropriate measures required by applicable law to protect the information, which may include adequacy decisions, Standard Contractual Clauses or other recognised safeguards.
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements or data-processing practices.
When significant changes are made, we may provide appropriate notice through the application, website or other available means.
The date at the beginning of this Privacy Policy indicates when it was last updated.
17. CONTACT US
For questions regarding this Privacy Policy, personal information processed by AerialHub, account deletion or the exercise of data protection rights, please contact:
AerialHub
Email: aerialhubapp@gmail.com
18. SUPERVISORY AUTHORITY
Users located in Spain may lodge a complaint concerning the processing of their personal data with the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD) or, where applicable, another competent supervisory authority.